About Us
Our Story
Encino Appliance Repairs started with a simple frustration: too many homeowners were being told they needed a brand-new appliance when all they really needed was a $150 repair.
I’m Erik Olson, and I spent eight years as a factory-authorized service technician for Sub-Zero and Thermador before starting this company in 2011. During those years, I worked inside some of the most expensive kitchens in the San Fernando Valley — and I saw the same thing over and over. A homeowner would call a big-name repair company, get quoted $2,000 for a “full system replacement,” and end up buying a new refrigerator they didn’t need. Meanwhile, the actual problem was a $45 fan motor or a faulty defrost timer.
It drove me crazy.
So in the summer of 2011, I bought a used Ford E-250, loaded it with parts, and started taking calls out of a small office on Ventura Blvd. My pitch was simple: I’ll diagnose it honestly, I’ll fix it if it can be fixed, and I’ll tell you straight if it can’t.
That first year, it was just me and the van. I did every call myself — from Encino to Woodland Hills to Sherman Oaks. Word got around. People started referring their neighbors. By 2013, I brought on Marcus. By 2015, we had four technicians and a real shop.
Today, we’re a team of nine factory-certified technicians, and we’ve repaired over 11,400 appliances across the San Fernando Valley. We carry a 4.9-star rating across Google, Yelp, and the BBB. And every single repair still starts with the same question I asked on day one: What does the homeowner actually need?
“I got into this business because I was tired of watching people get ripped off. Fourteen years later, that’s still what gets me out of bed in the morning. If your appliance can be saved, we’ll save it. If it can’t, I’ll be the first one to tell you.” — Erik Olson, Owner
Meet the Team
Erik Olson — Owner & Lead Technician
Erik founded Encino Appliance Repairs in 2011 after eight years as a factory-authorized technician for Sub-Zero and Thermador. He holds certifications from both manufacturers and specializes in high-end refrigeration and cooking appliances. Erik personally handles the most complex diagnostic cases and oversees quality on every job.
Marcus Chen — Senior Technician (15 Years Experience)
Marcus is our Miele and Bosch specialist. Before joining the team in 2013, he spent six years with an authorized Miele service center in West LA. If you own a Miele dishwasher, a Bosch washer, or any German-engineered appliance, Marcus is the tech you want in your kitchen. He’s also our go-to for integrated refrigeration systems and panel-ready units.
Diana Reyes — Dishwasher & Washer Expert (10 Years Experience)
Diana joined us in 2015 and quickly became the most-requested technician for dishwasher and washing machine repairs. She has a particular talent for diagnosing intermittent problems — the ones that “only happen sometimes” and drive homeowners crazy. Her specialty is Whirlpool, KitchenAid, and Maytag laundry systems, and she’s repaired more dishwasher drain pumps than anyone else on the team.
Tony Marchetti — Oven & Range Specialist
Tony spent twelve years repairing commercial restaurant equipment before joining our residential team. That background gives him an edge on gas ranges, dual-fuel ranges, and convection ovens that most residential techs simply don’t have. He’s our first call for Wolf, Viking, and Thermador cooking appliances, and he’s the tech homeowners request when their Thanksgiving oven decides not to heat.
Plus 5 Additional Certified Technicians
Our full team of nine covers every major appliance type and brand. Every technician on the team carries manufacturer certifications, undergoes annual training, and drives a fully stocked service van so we can complete most repairs in a single visit.
Why Homeowners Trust Us
- 11,400+ appliances repaired since 2011
- 4.9-star average rating across Google, Yelp, and the BBB
- 1-year parts warranty on every repair
- Same-day service available Monday through Saturday
- $89 diagnostic fee — waived when you approve the repair
- No hidden charges — you approve the price before we start
Service Area
We serve Encino and the surrounding San Fernando Valley communities, including Tarzana, Sherman Oaks, Woodland Hills, Reseda, Lake Balboa, Northridge, Van Nuys, Studio City, and Bel Air.
Ready to schedule a repair? Call us at (818) 293-0141 or email [email protected].